Services
From scattered automation to orchestrated momentum
Move from scattered automation to orchestrated momentum, with practical programmes that reduce tedium and raise the quality of outcomes.
We meet you where you are. Together we shape a calm plan, run small safe pilots, and scale what proves its value, blending strong data and AI practices with UX-led delivery.
Fractional CDAIO
Most AI and automation efforts stall because they sit inside projects or scattered pilots. As your Fractional Chief Data and AI Officer, I act as an accountable leader for data, analytics, AI and automation. We set a clear AI thesis, align it with your strategy, and build an operating rhythm that boards and teams can trust.
- 🎯AI thesis and roadmap
Define how AI creates value for your business, and set a practical roadmap with clear checkpoints.
- 📊Unified data and AI platforms
Shape the data and AI stack as a product, so teams can build with secure, low-friction tools.
- 🛡️AI and UX governance
Establish guardrails for safety, privacy, IP and ethics, and ensure experiences stay on brand and human.
- 👥Culture and capability
Create an AI-ready culture, build internal champions, and grow skills across teams.
- 💰Measurable ROI
Tie investments to revenue, cost and risk metrics, and stop work that does not create value.
✨ Why it works
A single leader for AI value, risk and culture. Ideal for B2B SaaS and service organisations that need business-first AI leadership for implementation, executive teams and boards.
Rapid AI Pilot Programmes
Get something real into the hands of customers or staff quickly. We define a narrow outcome, link it to your AI thesis and KPIs, and ship a focused pilot in around 90 days. A safe, observable way to prove value before you scale.
- 🎯Quick-win identification
Find high-impact automation opportunities
- 🔬Proof of concept development
Test AI-powered customer interactions
- 🤖Process automation pilots
Streamline marketing or sales workflows
- 📊Results measurement
Track efficiency and engagement metrics
- 📈Scaling recommendations
Plan for broader implementation
✨ Key Outcomes
Tangible improvements → internal buy-in → confidence to scale
Process Discovery & Mapping
Find and prioritise the few flows that matter. We map how work really happens today, using both data and UX methods, surface bottlenecks and risks, and recommend automations with clear business cases that people will actually adopt.
- 🗺️Workflow Mapping
Document current processes and flows
- 🔍Opportunity Analysis
Identify automation potential
- ⚡Efficiency Assessment
Highlight process bottlenecks
- 📋Action Planning
Prioritize automation initiatives
- 📊Impact Forecasting
Project ROI and outcomes
✨ Outcome
A clear action plan with prioritised next steps.
Bespoke Service Platforms
When off-the-shelf tools do not fit, we design quiet, reliable systems that take the weight off your team. Document automation, assistive apps, and agentic workflows that respect your brand, your UX standards, and the way your people already work.
- 💻Custom AI applications
Smart tools that match your way of working
- 📄Document automation
Turn expertise into scalable document systems
- 🔄System integration
Connect AI with your existing tools
- ⚡Process automation
Streamline repetitive tasks
- 🔧Workflow enhancement
Make your team more effective
✨ Key Deliverables
Custom-built AI systems that save time and maintain quality
Advisory and Board Roles
Strengthen your AI and UX governance with calm, informed oversight. I work with boards, CEOs and executives to shape mandates, assess risk and opportunity, and track value as AI becomes part of everyday operations.
- 🏛️Board and committee support
Help boards and committees understand AI, data and UX risks and opportunities.
- 🧭Strategy and mandate shaping
Clarify the role of AI, data and UX in your organisation and how they create value.
- 🛡️Governance and guardrails
Review policies, controls and practices so you can move faster without losing trust.
- 📊Oversight of progress
Establish simple, meaningful metrics that boards and executives can track over time.
- 🤝Mentoring for leaders
Support senior leaders as they build confidence and fluency in AI and UX.
✨ Focus
Independent advice for New Zealand and international organisations that want thoughtful AI and UX governance.
AI and UX Evaluations
Keep quality high as you scale. We evaluate models, guardrails and workflows for accuracy, tone, UX quality and performance, then iterate with evidence. This supports both day-to-day operations and formal AI and UX governance.
- 🔍Model evaluation
Assess AI performance and accuracy
- ⚡Workflow optimization
Enhance automated processes
- ✅Quality assurance
Verify brand voice consistency
- 📊Performance monitoring
Track customer experience metrics
- 📈Continuous improvement
Refine based on feedback
✨ Emphasis
Continuous refinement and alignment
How we measure progress
Clear signals, measured calmly. Here’s how we track progress:
Team Confidence
- ✓Adoption rates
- ✓User satisfaction scores
- ✓Skills development progress
Business Impact
- ✓Efficiency improvements
- ✓Cost savings
- ✓Revenue growth
Quality, Ethics and UX
- ✓Bias and harm assessment
- ✓Data quality and governance checks
- ✓Human and UX evaluations
Start with a calm plan
A short conversation, a few clear outcomes, and a sensible first step, whether you are exploring a pilot, a fractional CDAIO engagement, or independent advice for your leadership team or board.
Let's talk